HomeFinanceHeartland Payment Systems Review 2021: Features, Top Alternatives

Heartland Payment Systems Review 2021: Features, Top Alternatives

Heartland Payment Systems affords quite a lot of companies that may let small companies settle for credit score and debit playing cards, on-line funds, contactless funds and different kinds of funds. The firm additionally has a number of add-on monetary companies, resembling payroll, that may assist small companies handle and broaden their cost choices.

Due to the corporate’s number of industry-specific packages and its menu of integrations and add-ons, Heartland Payment Systems might make sense for small-business house owners who wish to actually tailor their cost setups. But if you would like upfront pricing, it might be worthwhile to go searching some extra.

What is Heartland Payment Systems?

Heartland Payment Systems is basically a service provider companies supplier, which suggests it offers small companies with a number of service provider accounts. Merchant accounts are a particular sort of checking account the place cash from processed transactions goes earlier than shifting to the enterprise’s checking account.

Heartland additionally sells {hardware} (resembling cost terminals) and software program (resembling on-line ordering for eating places) options. The firm, which began in 1997 and was acquired by Global Payments in 2016, says it has greater than 750,000 clients.

How Heartland Payment Systems works

Heartland’s card processing performance permits small companies to just accept quite a lot of funds, together with:

  • Digital wallets, together with Apple Pay, Google Pay and Samsung Pay.

  • ACH funds from buyer financial institution accounts.

The platform additionally permits small companies to obtain and course of funds via quite a lot of channels, together with cell (through the Heartland Mobile Pay app and attachable card reader), pill, desktop, handheld terminal and point-of-sale programs.

The firm additionally places collectively packages of POS, time monitoring and cost processing programs for eating places and bars, retail outlets, comfort shops, clothes and attire sellers, liquor shops, groceries and different particular forms of companies.


  • Interchange-plus pricing.

  • Integrations and add-ons.


Heartland Payment Systems notable options and capabilities

In addition to its cost processing capabilities, Heartland Payment Systems has another distinguished options value mentioning.

Heartland Secure

Heartland Secure is extra safety know-how that makes use of EMV, encryption and tokenization to guard card information and assist small companies keep away from fraud and information breaches.

EMV know-how helps authenticate a buyer’s credit score or debit card through chips embedded within the playing cards. Encryption know-how (referred to as Heartland E3) principally encrypts credit score and debit card information when it’s entered into the system so no one else can see it. Tokenization makes use of digital tokens to masks card data in order that criminals can’t see it.


Heartland affords a Customer Intelligence Suite that gives information reporting and analytics utilizing your buyer information. This may very well be useful if you happen to’re in search of a device to investigate what clients spend per go to on common, for instance, in addition to what affect your advertising campaigns are having on buyer habits or how your small business compares to rivals in sure areas.

Integrations and plug-ins

How properly a funds system can work with different programs is a crucial query for a lot of small-business house owners who wish to hold issues streamlined and easy. That could make Heartland’s personal built-in choices for payroll, human sources, recruiting, subscription service and invoice pay very alluring.

There are additionally a number of dozen plug-ins and integrations which will assist your present programs discuss to the Heartland platform, together with widespread ones resembling:

The firm says it maintains pre-built plug-ins for greater than 550 main know-how platforms and 80% of widespread purchasing carts (although Shopify isn’t listed). Additionally, Heartland sells quite a lot of totally different terminals that the Heartland Software Development Kit and the producers’ native programming interfaces assist.

Customer service

Heartland has a devoted 24/7 telephone line for its cost processing clients. The customer support brokers are primarily based within the United States and reply calls in lower than 30 seconds on common, in accordance with Heartland.

The firm additionally has a web-based portal the place you may submit a query, in addition to quite a lot of documentation obtainable on its web site for IT workers or builders.


That construction could make it simpler for small-business house owners to check pricing — if you may get it.

Heartland offers just about no details about its charges or pricing to potential clients on its web site; as an alternative, it’s important to contact the corporate for a quote. That will not be unusual for a personalized cost answer, however Heartland additionally boasts of “fair and transparent rates” on its web site and “the right to know the fee for every card transaction” in its Merchant Bill of Rights — making the shortage of any precise greenback quantity or charges on its web site a probably cringeworthy omission.

Heartland Payment Systems buyer critiques

Heartland Payment Systems isn’t accredited by the Better Business Bureau. Businesses can get BBB accreditation by present process an intensive analysis and assembly sure BBB requirements. Although the corporate usually carries an A+ to A- ranking (there are numerous scores for various firm places and places of work), clients have filed a number of complaints, many in regards to the firm’s charges.

Heartland Payment Systems alternate options

There’s nobody supplier that works greatest for all companies; the very best answer would be the one that matches your specific wants. Here are another suppliers that stand out pretty much as good, reasonably priced choices for small companies.

Credit card processing firm

Merchant account supplier or cost service supplier

Merchant account supplier.

0.3% plus 8 cents plus interchange for in-person funds.

Payment service supplier.

Starts at 2.6% plus 10 cents per transaction for in-person funds.

N/A, except utilizing specialty software program.

Merchant account supplier.

Interchange-plus and a month-to-month subscription price.

Starts at $99 per 30 days for a subscription.

Merchant account supplier.

Interchange-plus and a month-to-month subscription price.

Starts at 0.2% plus 10 cents plus interchange for in-person funds.

Starts at $10 per 30 days for a subscription. Must meet a month-to-month minimal of $25 in processing charges.

Merchant account supplier.

Interchange-plus and a month-to-month subscription price.

Starts at 15 cents plus interchange per transaction.

Starts at $79 per 30 days for a subscription.

Payment service supplier.

2.9% plus 30 cents for on-line funds.

Merchant account supplier.

0.15% plus 8 cents plus interchange.

Merchant account supplier.

Interchange-plus and a month-to-month subscription price.

Percentage markups fluctuate from plan to plan.

Starts at $9.95 per 30 days for a subscription.



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