Uber’s high rival in India has some unsolicited recommendation for the U.S. startup: Go native.
“They have a very cookie-cutter approach in terms of what the model is and how [to] force feed it into any geography,” Pranay Jivrajka, a high government at Ola Cabs, mentioned on the sidelines of CNN’s Asia Business Forum in Bangalore.
Jivrajka, who till not too long ago served as Ola’s COO, mentioned that Uber ought to ditch its one-size-fits-all method and as a substitute attempt to perceive “local nuances” that might assist it to establish providers that “users and drivers actually want.”
Uber declined to touch upon Jivrajka’s remarks.
Uber and Ola have for years waged a bitter battle for supremacy in India, a market with 1.3 billion potential clients. The nation has taken on elevated significance for Uber after a collection of current setbacks elsewhere in Asia.
The San Francisco-based firm suspended its operations in Taiwan final week, six months after it offered its operations in China to native rival Didi Chuxing. Didi, which is taking the battle to Uber in key overseas markets, is one among Ola’s traders.
In India, Uber has typically discovered itself enjoying catch-up with its Bangalore-based rival. Its most up-to-date native product providing — permitting Indian customers to guide a automobile for a whole day — is already provided by Ola in 85 cities.
Ola additionally lets customers guide one among India’s ubiquitous three-wheeled auto rickshaws, a service Uber began however then discontinued in 2015.
“What has helped us is having an ear to the ground in terms of understanding what the users want,” mentioned Jivrajka.
Uber CEO Travis Kalanick insists that his firm just isn’t ready to go away India.
“We are losing, but we see a path towards profitability,” Kalanick mentioned throughout a December go to to Delhi. “We see ourselves being here in the long run.”
India is not at all times a simple marketplace for both firm — tens of 1000’s of drivers representing each Uber and Ola went on strike in Delhi this week, demanding higher pay and advantages. The Delhi authorities has provided to mediate the dispute.
Jivrajka didn’t touch upon the protests, however mentioned that Ola’s most important focus stays bringing extra drivers onto its platform.
“We need more drivers because the pace at which demand is increasing is way higher than the way supply is getting aggregated,” he mentioned.
Jivrajka additionally had some recommendation for one more Silicon Valley big hoping to enter India: electrical automaker Tesla.
“There are no rules on the Indian roads,” Jivrajka mentioned. “One thing a lot of people say is that if you can drive in India, you can drive anywhere.”
— Manveena Suri contributed reporting
CNNMoney (Bangalore, India) First revealed February 13, 2017: 8:48 AM ET