HomeFinanceLightspeed Restaurant Review 2021: Pricing, Features, Alternatives

Lightspeed Restaurant Review 2021: Pricing, Features, Alternatives

Lightspeed Restaurant gives a easy and intuitive interface that belies a strong function set. With options together with cellular ordering, floor-plan administration and a wide range of integrations and add-ons, its performance extends to full-service eating places, quick-service eating places, lodge eating places, bars, nightclubs and cafés.

While Lightspeed Restaurant is a superb match for small and mid-sized eating places, this POS system can work for giant companies too. Here’s what you want to know in an effort to determine if Lightspeed Restaurant is correct for your corporation.

When you join Lightspeed Restaurant, you’ll get a free onboarding session with a Lightspeed consultant who will stroll you thru tips on how to arrange and begin utilizing your new POS. Once you’re skilled, you’ll be capable to leverage the total array of Lightspeed instruments and options.

Lightspeed Restaurants gives pretty normal options for a restaurant POS system, however there have been a handful of peculiar options.

Payment processing

Unlike Lightspeed Retail, you can’t use Lightspeed’s in-house cost processing system with Lightspeed Restaurants presently. Instead, it’s important to combine your POS system with a third-party cost processor.

The cost processors that at present work with Lightspeed Restaurants embody iZettle, Verifone, Yomani/Yoximo with Worldline, Dejavoo with Worldpay, Moneris, First Data, Bridgepay and Cayan. You may also must undergo your cost processor to get your bank card terminal.

Hardware

Lightspeed gives a {hardware} bundle in addition to a number of particular person {hardware} choices. The {hardware} bundle comes with an iPad stand, receipt printer, money drawer, Liteserver and kitchen printer. There are a wide range of various kinds of receipt and kitchen printers to select from, in addition to a barcode scanner, kitchen buzzer and a cellular case to guard your iPad.

Lightspeed Restaurants can even work with most present POS {hardware}, and all Lightspeed-supported {hardware} comes with 24/7 technical help. Pricing is quote-based.

Ordering

Lightspeed Restaurants is good for tableside ordering. Servers can merely punch in orders from the POS terminal as clients place them and route them on to the kitchen. The interface makes it simple to create modifiers and add notes to every meal in order that the dish is ready to the shopper’s specs (the POS informs of allergens in numerous dishes). While inserting orders, the POS will suggest objects that pair nicely with a dish a buyer ordered, giving the server the chance to upsell. Each order may also be assigned to a particular seat or desk to keep away from any confusion.

Takeout and supply orders might be routed by the POS and assigned customized charges. When it comes time to pay, the POS gives the flexibleness to divvy up the invoice in no matter manner the purchasers see match. Items may also be transferred from one buyer’s order to a different’s with ease. The POS will suggest steered tip quantities and redistribute suggestions amongst the whole group on the finish of the day.

For quick-service eating places, Lightspeed Restaurant gives a self-ordering app, permitting clients to make use of your POS terminal to put their order and make cost with out having to undergo a server. When you obtain the Lightspeed Self-Order Menu app, your Lightspeed Restaurant menu will mechanically populate. You can customise the interface with your corporation’s branding and photos of menu objects. Pricing for the Self-Order Menu app is quote-based.

Menu administration

Lightspeed Restaurant gives all of the menu administration features you might hope for. Menus might be damaged up into numerous sections (drinks, appetizers, most important programs) and particular person objects might be related to particular uncooked elements, photos and a customized kitchen identify. You can even set your POS to mechanically change the menu primarily based on time of day, apply reductions primarily based on particular occasions (comparable to completely satisfied hours) and set particular charges for supply and takeout orders.

Floor plan administration

Lightspeed Restaurant permits you to create a digital model of your restaurant’s ground plan right down to a tee. Add a particular variety of seats to a desk, assign particular tables to sure printers and assign orders to particular vehicles (for supply providers). Lightspeed even permits for some over-the-top customization, comparable to the power to pick out the kind of flooring in your eating room, the placement of vegetation and the kinds of chairs at every desk.

The POS will assign particular colours to a desk primarily based on the lifecycle of the meal: Green tables are diners who’re nonetheless consuming, whereas purple tables are diners who’re ready to pay. A time clock will seem on tables that haven’t been serviced shortly.

Inventory administration

Inventory administration isn’t Lightspeed Restaurant’s greatest function, nevertheless it offers you what you want. Stock counts might be tracked in real-time, and servers might be notified from the POS when inventory on a particular dish is operating low, permitting them to discourage clients from ordering it. Your POS may also monitor meals prices and earnings that can assist you make extra knowledgeable choices when creating your menu.

Staff administration

Conversely, with regards to employees administration, Lightspeed Restaurant gives lots. Start by setting customized permissions for managers and staff, which is able to decide in the event that they get entry to the again finish or simply the entrance finish of the app. Employees might be damaged down into extra particular designations, comparable to server, cook dinner or bartender, and assigned to particular areas of the floorplan. The POS additionally includes a time clock for punching in and punching out and a scheduling interface for assigning shifts.

The POS will monitor every worker all through their shift and generate a report detailing their efficiency. The shift supervisor can even generate end-of-day stories that replicate total gross sales and gross sales per worker for a particular shift.

Customer relationship administration (CRM)

Lightspeed Restaurant’s CRM database permits you to create a profile for all of your clients the place you may retailer their cost data (with their permission), monitor their cost historical past and favourite merchandise, see their newest reservations and assign them tables and orders. The CRM additionally gives performance for establishing timed promotions, permitting you to set a time to mechanically lower costs after which revert again to the unique pricing on the finish of the promotion.

To bolster your CRM you should purchase the Lightspeed Loyalty add-on. This function permits you to create a rewards program by which clients earn redeemable factors for eating at your restaurant. You can even auto-segment your clients and goal them utilizing automated textual content and e-mail advertising and marketing campaigns that you simply set from the POS.

Lightspeed Loyalty prices $49 per thirty days on high of what you pay in month-to-month software program charges (extra on this later).

Reporting

As with the Lightspeed retail product, Lightspeed Restaurants gives all kinds of pre-set stories that you would be able to run to realize perception into your restaurant’s efficiency. You can break down income by hour, day and week, test tip quantities for each consumer, establish rush intervals, see the most well-liked cost strategies and see which of your servers promote essentially the most, to call a couple of.

Multi-store administration

Lightspeed Restaurant consolidates knowledge throughout all of your places, permitting you to watch every little thing from one account. This means stories might be set to replicate all eating places and your CRM database can comply with clients who go to completely different places.

Integrations and add-ons

The Lightspeed app market boasts all kinds of integrations that reach the performance of your POS. For restaurant operators there are integrations for reservations (Resengo, SevenRooms), stock administration (Growzer, Kitchen Sous), customer support (Gourmet Miles, Servmetric) and accounting (QuickBooks, Xero), amongst others.

On high of that, Lightspeed Restaurant gives a couple of add-ons to additional streamline managing your restaurant. The Lightspeed Kitchen Display System permits you to use an iPad to show new tickets to your cooking employees and monitor the timing of dishes. The kitchen show system may also color-code orders to assist employees see what’s able to go and what’s nonetheless being ready. Servers can view the kitchen show system immediately from their POS terminal, eliminating the necessity for any back-and-forth between the entrance of the home and the again of the home. Lightspeed doesn’t checklist pricing for the kitchen show system on its web site.

Another software program add-on is the customer-facing show. This function creates a show on the POS terminal throughout checkout that lists the order, subtotal, tax share and complete value on your clients. The show might be personalized with your corporation’s branding. To use the customer-facing show merely obtain the free app onto your iPad.

One different pleasant function Lightspeed Restaurant gives is a wide range of free menu template choices. These templates might be downloaded as a PDF file and used to design your bodily menu.

Customer service

Lightspeed gives one-on-one help that can assist you arrange and begin utilizing your new POS system. You can contact Lightspeed 24/7 by way of cellphone, e-mail and dwell chat thereafter for any points which will come up together with your system. The Lightspeed web site additionally boasts a sequence of informational webinars, a group discussion board the place you may chat with different Lightspeed Restaurant customers and a weblog with recommendations on tips on how to get essentially the most out of your system.

Lightspeed Restaurant prices $69 per thirty days for one register. This plan comes with personalised onboarding, 24/7 help, limitless free software program updates and primary reporting features. Multi-register performance is quote-based. Lightspeed additionally gives a 14-day free trial.

Ease of use

Something that was repeated by many purchasers is simply how simple Lightspeed is to make use of. All of the interfaces are easy and intuitive and Lightspeed permits you to customise your structure throughout onboarding to match your preferences. No single web page is overloaded with an excessive amount of data and there are tutorials in order that new hires received’t face a steep studying curve. For a restaurant POS system to be this user-friendly is not any small feat.

Price

Relative to the competitors, $69 is a fairly truthful month-to-month payment for this degree of service. Comparatively, Square’s Plus plan prices $60 however gives fewer options, Toast POS prices $79 (with admittedly a couple of extra options) and TouchBistro prices $69 for a roughly comparable degree of service. All in all, Lightspeed is competitively priced.

Payment processing (or lack thereof)

It’s at all times preferable to have in-house cost processing as an possibility, if for no different motive than it saves you having to cope with one other vendor when you’re making an attempt to run your corporation. In-house processors additionally have a tendency to present you a greater fee since you are already utilizing their providers. All of which is to say that we might a lot favor it if Lightspeed Payments had been made obtainable for the restaurant POS.

Limited {hardware} choices

There are all kinds of {hardware} instruments obtainable for eating places, so it is stunning to see Lightspeed’s lack of supported choices. There are solely a handful of instruments to select from and barely any selection amongst what is obtainable. Lightspeed must up its sport to match what distributors like Toast and TouchBistro supply.

Lightspeed Restaurant shouldn’t be as extensively reviewed as its retail software program. Here’s the way it ranks on a number of the main evaluation platforms:

  • G2 Crowd: 4.5 stars out of 5.

  • TrustPilot: 4 stars out of 5.

In constructive evaluations, customers say Lightspeed’s customer support is extraordinarily useful, the number of integrations permits them to customise their POS in a manner that is sensible for his or her enterprise and the entire system — from menu administration to ground plan preparations — is extraordinarily simple to make use of.

In critiques of Lightspeed Restaurant, clients ask for better receipt customization, the power for the software program to work with Android units and annoyance with the necessity to buy a further piece of {hardware} to ensure that the system to function offline.

If you’re trying to examine and distinction Lightspeed with another main restaurant POS methods, chances are you’ll need to take into account these choices:

TouchBistro

While Lightspeed and TouchBistro are the identical value, TouchBistro permits you to finance your {hardware}, which may make it a less expensive short-term possibility. Other than that, it’s a matter of non-public desire with regards to Lightspeed and TouchBistro. Both require third-party cost processing and each supply self-ordering and customer-facing interfaces. TouchBistro does supply a bit extra selection within the {hardware} division, together with a digital menu board, however Lightspeed has extra in-depth ordering and ground plan administration features.

Toast POS

Toast POS is a pricier possibility. With that more money you do get a couple of extra nifty options, together with the power to customise receipts, handle on-line orders and course of funds in-house. Toast POS may also ship a consultant to your administrative center to present you and your employees personalised coaching in your new POS system. Is it price the additional $10 per thirty days? That’s as much as you.

A model of this text was first printed on Fundera, a subsidiary of NerdWallet.

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