HomeFinanceState Auto Insurance Review 2021: Pros & Cons

State Auto Insurance Review 2021: Pros & Cons

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State Auto critiques and scores

  • Sells insurance policies in 28 states.
  • Has extra complaints than anticipated for auto insurance coverage.
  • Quotes are supplied by impartial brokers, not on-line.

Based in Columbus, Ohio, State Auto Insurance gives auto, house and varied different insurance coverage insurance policies in 28 states. Quotes aren’t accessible on-line, and insurance policies are bought by means of impartial brokers solely.

Liberty Mutual is predicted to accumulate State Auto in 2022.

State Auto execs and cons

State Auto automotive insurance coverage

NerdWallet’s scores are decided by our editorial staff. The scoring method takes into consideration pricing and reductions, ease of submitting a declare, web site transparency, monetary energy, grievance knowledge from the National Association of Insurance Commissioners and extra.

» MORE: Car insurance coverage quotes: What it’s essential know

Common varieties of automotive insurance coverage protection

When you’re purchasing for automotive insurance coverage, it’s essential to grasp what automotive insurance coverage protection you need and what you’re required to purchase. Most states require automotive insurance coverage to drive a automobile, though minimal protection necessities differ from state to state. This typically contains legal responsibility insurance coverage and uninsured and underinsured motorist protection.

If you need additional safety, you might be thinking about full protection insurance coverage. Full protection isn’t a selected coverage you should buy, however relatively a mix of protection sorts like legal responsibility, collision and complete insurance coverage.

Check out the most typical varieties of automotive insurance coverage protection under to see how they work:

State Auto gives the standard automotive insurance coverage protection similar to legal responsibility insurance coverage, in addition to further extras accessible solely by means of considered one of its packages under.

Protection Plus contains the power so as to add security glass protection, which pays for glass injury if it wasn’t attributable to a collision.

The AutoXtended protection endorsement can be a part of this bundle, and contains:

  • Bail bonds protection for bonds associated to an accident that brought on an harm or property injury.
  • Accident forgiveness and minor violation protection, which can forestall you from getting a surcharge after your first accident or minor violation for those who’ve had no visitors incidents for 3 years.
  • Customized tools protection, which pays for injury to tools that wasn’t put in on the manufacturing facility or dealership, similar to a customized engine or new stereo system.
  • Death indemnity, which pays a set quantity if the policyholder dies in a automotive accident.
  • Total incapacity, which covers misplaced wages for those who’re disabled because of an accident.
  • Attorney charges protection, which pays in your lawyer charges for those who’re arrested for inflicting an harm in an accident.
  • Rented automobile protection, which covers the price of a automotive rental, together with any repairs for those who injury the rented automobile, with no greenback restrict.
  • Cell telephone protection, which pays to switch or restore your telephone if it’s broken in a automotive accident, as much as $500.
  • GPS protection, which pays for repairs or a substitute in case your GPS is broken.
  • Emergency ambulance protection, which covers as much as $10,000 for emergency transportation after an accident.
  • Locksmith companies or key substitute, which pays as much as $250 in case your keys are misplaced or stolen.
  • Pet protection, which pays as much as $500 in case your animal dies or is injured in a automotive accident whereas in a automobile you’ve insured with State Auto.
  • Waiving of deductible for sure varieties of claims.

AutoXtended Premier contains greater protection quantities for a few of these choices. For occasion, emergency ambulance protection has a $25,000 restrict, and cellphone protection is elevated to $1,000.

State Auto additionally gives further auto insurance coverage choices like:

Rideshare insurance coverage. Uber and Lyft will cowl you whilst you’re carrying passengers or on the way in which to choose them up, however not whilst you’re ready for trip requests. Rideshare protection fills the hole.

Auto substitute price. If your automotive is said a complete loss when it’s two years outdated or much less, State Auto can pay to switch your automobile.

Total loss plus. If your automotive is greater than two years outdated when it’s totaled, State Auto will both pay to switch it with a mannequin one 12 months newer or offer you 120% of your automotive’s worth on the time of the crash, whichever is much less.

State Auto’s automotive insurance coverage reductions

Depending on the place you reside, you might be eligible for reductions for:

  • Insuring a couple of automobile.
  • Having State Auto house or umbrella insurance coverage along with auto protection.
  • Having anti-theft gadgets.
  • Paying your full premium upfront.
  • Taking a driver schooling class for those who’re 21 or youthful. South Carolina drivers are eligible as much as age 25.
  • Having good grades or leaving the automotive at house whereas attending faculty.
  • Completing an accident prevention course if you’re 21 or over.
  • Switching to State Auto automotive insurance coverage for those who’ve been with one other service for a minimum of six months, generally.

» MORE: Compare automotive insurance coverage charges

Pricing primarily based on tracked driving habits

State Auto Safety 360°: When you join the Safety 360° program, State Auto will use an app and a tag positioned in your windshield to trace driving habits like acceleration, braking and miles pushed.

You obtain a ten% low cost for becoming a member of this system, and as much as 50% primarily based in your driving conduct. In some states, your charges could enhance for those who’re deemed an unsafe driver.

» MORE: Pay-per-mile automotive insurance coverage: What it’s essential know

Auto insurance coverage shopping for information

Before you evaluate automotive insurance coverage corporations, you’ll want to gather primary data, such because the driving historical past of everybody on the coverage and info about your automotive, together with security options and annual mileage pushed. You’ll additionally wish to perceive which varieties of protection you want. For instance, would you like solely the naked minimal insurance coverage that your state requires, or do you want extra intensive protection, similar to hole insurance coverage or rideshare protection? Check that every firm you’re contemplating has the choices you need.

When evaluating charges amongst insurers, make certain every is providing the identical protection limits and deductibles. You could not wish to resolve primarily based on value alone. Look at what number of shopper complaints every firm has, as excessive numbers generally is a pink flag concerning the high quality of service you would possibly obtain.

Depending on which firm you select, you could possibly purchase insurance coverage on-line, over the telephone or by means of an agent. For extra steerage, see methods to get automotive insurance coverage.

State Auto owners insurance coverage

You can customise your owners coverage with quite a few add-ons, however under are the varieties of protection that typically come normal:

For extra particulars, see Homeowners Insurance: What It Is and What It Covers.

State Auto additionally gives packages primarily based on the quantity of protection you need:

Standard could embody:

  • ID fraud expense companies for those who’re the sufferer of id theft.
  • Replacement price worth, which pays for brand-new replacements for broken or stolen gadgets, as an alternative of their depreciated worth.

Protection Plus contains:

  • Lock substitute protection, which pays to vary your locks in case your keys are misplaced or stolen.
  • Freezer contents, which pays as much as $1,000 for freezer or fridge contents misplaced as a consequence of an influence outage or breakdown.
  • Golf cart leases protection, which pays for injury or accidents ensuing from a golf cart rental.

The HomeXtended endorsement, an optionally available add-on that’s accessible solely by means of State Auto’s house insurance coverage packages, contains additional protection in your house and belongings similar to

  • Cell telephone and GPS protection, which pays to switch or restore your gadgets, as much as $500 every.
  • Computer private data, which pays to switch or restore misplaced data.
  • ID fraud expense, which offers as much as $10,000 of id theft restoration companies.
  • Fire extinguisher protection, which pays to switch or recharge your fireplace extinguisher.
  • False alarm protection, which pays out if the police or fireplace division responds to a false alarm.
  • Personal property enterprise use, which covers as much as $5,000 of apparatus — like instruments, computer systems or printers — if used in your house for enterprise functions.
  • Mortgage and associated additional expense, which helps pay for appraisal and utility charges while you get a brand new mortgage.

Premier contains every part below the Protection Plus bundle along with:

  • Extra protection for invaluable gadgets like jewellery and fantastic artwork.
  • Volunteer wrongful acts, which pays for prices related to errors or negligence as a volunteer.
  • The HomeXtended endorsement.

Coverage in State Auto’s packages can be accessible individually except in any other case famous.

The insurer gives further optionally available protection similar to:

Blanket private property, which has one restrict for every part in a sure class, like jewellery.

Earthquake protection, which pays for injury from an earthquake.

Home-sharing, which offers protection for injury while you hire out your private home by means of a home-sharing community like Airbnb.

Home methods safety, which pays to restore or substitute electrical tools in addition to property injury because of the breakdown.

Identity fraud expense, which pays out for those who’re a sufferer of id theft.

Ordinance or legislation, which pays further prices related to updating your private home to present constructing codes throughout coated repairs.

Personal harm, which extends your legal responsibility protection to incorporate issues like libel, slander or false arrest.

Scheduled private property, which offers additional protection for high-value gadgets similar to jewellery. An appraisal could also be required.

Service line, which covers repairs or substitute prices for broken pipes or wires.

Water backup, which pays for injury attributable to water overflowing from drains or sewers.

State Auto’s house insurance coverage reductions

Depending on the place you reside, you might get a reduction for:

  • Having protecting gadgets like burglar or fireplace alarms.
  • Owning a fortified house that protects in opposition to hurricanes, hail and different extreme climate.
  • Your roof building, primarily based on materials and age.
  • Switching to State Auto house insurance coverage for those who’ve been along with your earlier service for a minimum of three years.
  • Owning a newly constructed house.
  • Getting a house insurance coverage quote a minimum of eight days earlier than your coverage renews.
  • Having State Auto umbrella or auto insurance coverage along with house insurance coverage.

» MORE: Home insurance coverage quotes: What it’s essential know

State Auto complaints

State Auto had greater than the anticipated variety of complaints to state regulators relative to its dimension for auto insurance coverage, however fewer than the anticipated quantity for house, in response to three years’ value of information from the National Association of Insurance Commissioners.

More about State Auto

Website: State Auto’s web site allows you to submit and observe claims and make funds on-line. However, you’ll must contact an agent to vary your coverage, replace contact data or get new ID playing cards.

Auto insurance coverage scores methodology

NerdWallet’s auto insurance coverage scores reward corporations for customer-first options and practices. Ratings are primarily based on weighted averages of scores in a number of classes, together with monetary energy, shopper complaints and reductions. Our “ease of use” class appears to be like at elements similar to web site transparency and the way simple it’s to file a declare. Using our editorial discretion, we additionally think about buyer satisfaction surveys. These scores are a information, however we encourage you to buy round and evaluate a number of insurance coverage quotes to seek out the most effective price for you. NerdWallet doesn’t obtain compensation for any critiques. Read our editorial pointers.

Methodology: Insurer complaints

NerdWallet examined complaints acquired by state insurance coverage regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers evaluate to at least one one other, the NAIC calculates a grievance index every year for every subsidiary, measuring its share of whole complaints relative to its dimension, or share of whole premiums within the business. To consider an organization’s grievance historical past, NerdWallet calculated an analogous index for every insurer, weighted by market shares of every subsidiary, over the three-year interval. Ratios are decided individually for auto, house (together with renters and rental) and life insurance coverage.



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