HomeFinanceSumUp Review 2021: Features, Pricing, Top Alternatives

SumUp Review 2021: Features, Pricing, Top Alternatives

SumUp is a well-liked cell point-of-sale (mPOS) system in Europe that lately expanded to the U.S. According to its web site, SumUp is the primary fully-certified EMV (EuroPay, Mastercard, Visa) mPOS system on this planet to cowl the complete cost course of — together with card terminals, Android and iOS cell apps, cost processing, and danger and anti-fraud options.

As an thrilling various to well-liked home mPOS suppliers like Square and PayPal, SumUp can do most of what the opposite main mPOS methods can do — however at a decrease price. Here’s what you might want to know to resolve if SumUp may be match for your online business.

SumUp is an mPOS system that works by connecting a cell machine through Bluetooth to a SumUp bank card reader that processes transactions by the SumUp cell app. The mPOS system can settle for magstripe, chip and contactless types of cost. The SumUp cell app is offered for Apple iPhones and iPads utilizing iOS 9.0 or increased and Android gadgets utilizing Android 4.4 or increased. The app can solely work whereas related to the web.

To create a SumUp account, you’ll want to attach it to your online business checking account and supply some fundamental enterprise data like your enterprise entity sort and phone data. Note that SumUp can not present companies for a wide range of companies that sometimes fall within the “high-risk” class, similar to adult-entertainment companies, pawnshops and credit-repair companies.

When establishing your account you’ll additionally buy a SumUp bank card reader, which will probably be shipped to you inside one to a few enterprise days. Once you obtain your card reader, merely pair it along with your cell machine by the SumUp app and start processing funds. Processed funds will probably be delivered to your online business checking account inside one to 2 enterprise days, and since SumUp supplies an mixture service provider account, you don’t want to fret about establishing your personal.

SumUp accepts all main bank cards, together with Visa, Mastercard, American Express and Discover.

SumUp doesn’t provide the widest vary of options, however that’s fairly normal for an mPOS system. Instead, SumUp focuses on ease of use and ease.

mPOS app

The SumUp app is pretty much as good as any mPOS software program.

  • Inventory administration: SumUp options some fairly intuitive stock administration options. You can add a limiteless variety of merchandise and embody photographs, costs and product descriptions for every merchandise. You also can group particular merchandise collectively to make it simpler for buyers to browse. Each product also can have a limiteless variety of variants, and you’ll assign a customized tax price to every merchandise.

  • Checkout: SumUp additionally has an honest array of choices you should utilize throughout checkout. There is the power so as to add a tipping display screen and set customized tip quantities, course of refunds, create invoices, ship electronic mail and textual content receipts and join the app to a receipt printer through Bluetooth to print receipts. You also can create a display screen the place clients can present an e-signature, settle for money funds and settle for funds through bitcoin.

  • Employee administration: SumUp supplies you with the power to create separate worker accounts you can oversee. Transactions from these accounts will probably be despatched to your online business checking account. You also can view the gross sales historical past of every particular person account as a means of gauging worker efficiency.

  • Analytics: SumUp’s analytics are fairly fundamental. You can view your whole gross sales historical past, together with the kind of cost, product offered, time and placement of cost and date of payout.

Virtual terminal

The SumUp app additionally incorporates a digital terminal the place clients can punch of their bank card data to course of a cost, reasonably than swipe it through the SumUp bank card reader. However, the digital terminal isn’t an computerized function of the app. In order to entry it, you will need to electronic mail SumUp and supply some extra enterprise data, together with your EIN and a replica of your online business tax returns. All digital terminal transactions additionally include a 2.95% plus 15 cents transaction charge, which is decrease than what you’d pay to make use of the digital terminal with most cost processors.

With the digital terminal arrange, you’ll additionally be capable of ship SMS texts to clients instantly from the SumUp app requesting cost. Within the textual content there will probably be a hyperlink to your digital terminal, permitting the shopper to finish the transaction.


In early 2019 SumUp acquired Shoplo, an e-commerce software program that enables SumUp to combine with a wide range of totally different e-commerce marketplaces, together with Etsy, Facebook and eBay. Through the e-commerce API, SumUp retailers can handle their e-commerce operation instantly from the SumUp app. There can also be a developer suite on the SumUp web site that enables retailers to combine SumUp funds into different software program.


SumUp encrypts all funds and is PCI compliant. Furthermore, SumUp doesn’t cost retailers for assembly PCI compliance requirements.

Customer service

For U.S. clients, SumUp gives cellphone help Monday by Friday from 7 a.m. to five p.m. ET. There can also be an electronic mail handle you’ll be able to attain out to for extra inquiries. If you want a solution sooner, the SumUp Support Center supplies numerous guides on utilizing its system — plus its weblog additionally options useful guides on the best way to get essentially the most out of your mPOS system.

SumUp prices a simple 2.65% on all magstripe, chip and contactless funds made utilizing the SumUp bank card reader (digital terminal transactions price the aforementioned 2.95% plus 15 cents). SumUp’s per-transaction charge is cheaper than Square (2.75%) and PayPal Here (2.70%).

SumUp’s card reader will price you $19. (Square’s card reader for chip playing cards and contactless funds prices $49.)

Those are the one actual prices to think about when working with SumUp. There isn’t any signup charge, PCI compliance charge, assertion charge, payout charge or charge to make use of the SumUp app. If you expertise a chargeback, nevertheless, you’ll have to pay a $10 charge. In phrases of contracts, you should utilize SumUp month-to-month and cancel at any time for no extra charge.

Ease of use

Between the minimalist web site and the glowing buyer opinions, it’s not exhausting to see that SumUp is a really user-friendly product. A enterprise proprietor can join SumUp and begin processing funds inside a matter of days. And the app’s clear interface mixed with the Support Center’s helpful guides make it very straightforward to discover ways to leverage all of SumUp’s options.


SumUp is without doubt one of the most competitively priced mPOS methods in the marketplace. Its per-transaction charge of two.65% is barely lower than its important rivals, which means for those who course of a excessive quantity of transactions, you could possibly see some vital financial savings. The digital terminal worth (2.95% plus 15 cents) can also be considerably lower than the digital terminal of a service like Square, which prices 3.5% plus 15 cents. Plus, SumUp’s card reader is offered for simply $19, which is way decrease than comparable card readers in the marketplace.


SumUp isn’t essentially the most feature-rich service, however then once more, most mPOS methods aren’t. The thought is to have a easy and simple option to settle for funds on the go, to not have a fancy software program that lets you handle your online business out of your cellphone. Still, there are some issues it might be good for SumUp to have, similar to a buyer relationship administration operate, the power to use reductions or the power to bulk add product catalogs.

Account holds/freezes

According to consumer opinions, SumUp has had some points with account holds and freezes. This could be frequent with cost processors that mixture their service provider accounts, as suspicious exercise with one service provider can have repercussions for all retailers within the account. Therefore, cost processors that mixture are inclined to have shorter leashes with their clients and can concern an account maintain or perhaps a termination in case your account experiences fraudulent prices or chargebacks. Keep this in thoughts for those who join SumUp.

Here’s how clients rank SumUp on well-liked assessment platforms:

  • TrustPilot: 4 stars out of 5.

  • Capterra: 4.5 stars out of 5.

  • Better Business Bureau: A+ (not accredited).

  • iOS App Store: 3.3 stars out of 5.

  • Google Play Store: 4 stars out of 5.

The common sentiment towards SumUp is constructive. Users who have been happy with SumUp touted the simplicity of the system and its low price. Negative opinions deal with a poor customer support expertise. Of course, there are additionally many opinions praising SumUp’s buyer help. Another considerably frequent criticism is that the SumUp card readers can not deal with lots of put on and tear, so deal with yours with care.

Before making your closing resolution, you might need to additionally contemplate these options:


The Square cell card reader was revolutionary when it got here out, because it was one of many first applied sciences that enabled retailers to take funds from a cell machine. Today it’s arguably the most well-liked mPOS system in the marketplace within the U.S. The card reader prices $49 and cost processing will run you 2.75% or 3.5% plus 15 cents for digital terminal funds (you get a magstripe reader without spending a dime if you enroll). The Square app may also offer you most of what the SumUp app supplies, together with stock administration, digital receipts and tipping performance.

There are additionally a number of issues that Square supplies clients that SumUp doesn’t, similar to 24/7 buyer help, the power to arrange recurring funds and the power to function offline.

PayPal Here

If you already use PayPal service provider companies to deal with on-line, bill or subscription funds, PayPal Here is an effective possibility as a result of it lets you seamlessly observe your total cost historical past in a single place. When you enroll you’ll get a free magstripe card reader, however a card reader that may additionally settle for chip playing cards and contactless funds will run you $79.99. Payment processing charges price 2.7% and three.5% plus 15 cents on a digital terminal. The PayPal Here app options most of what SumUp has, together with stock and worker administration features and the power to ship an bill.

A model of this text was first printed on Fundera, a subsidiary of NerdWallet.



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